Our Policies


Cash, Credit Cards


At O’SPA, we want to fulfill everyone’s request for treatment. We recommend that you arrive 5 minutes before your scheduled appointment. In addition, please
understand that, to make the following client,your treatment will start and finish on time. Please keep in mind that arriving late for a service may require the spa
to shorten the length of thetreatment, with full charges applied, or cancel the booking, in order not to disturb other guests. How-ever, we will make every effort to
provide the full amount of service.

You can book rooms through phone, email or on our website.


We request a 2 hour notice for cancellations or appointment changes. Any no-shows or cancellations with less than 2 hour notice will incur a full fee on your
charge card. Any changes with less than 2 hour notice will be invalid. Nevertheless, we will try our best to manage so as to fulfill all customers’ demands.


Our regular customers get VIP cards and enjoy O’ SPA’s services at a discount. Gift Certificates are offered in promotion seasons. They are valid till the date written
on the card. How- ever, extensions may be granted if requested prior to the expiration date.


Our receptionists will be able to assist you in choosing and formulating your preferred services. If you have any health issues, such as pregnant, heart condition of
chronic pains, please inform them
O'Gallery Premier Hotel & Spa

O'Spa : No. 122 Hang Bong Street, Hoan Kiem District, Hanoi, Vietnam

Tel: (+84)24 3363 3333

The Oriental Jade Hotel & Spa

O'Spa Lotus: No. 92-94 Hang Trong Street, Hoan Kiem District, Hanoi, Vietnam

Tel: (+84) 24 3936 7777

Oriental Suites Hotel & Spa

O'Spa : No.58 Hang Dao Street, Hoan Kiem District, Hanoi, Vietnam

Tel: (+84) 24 3928 6666